How to sync stock across channels: prevent stockouts and overselling
What you need
- Seller Pao account with sales channels connected
- Product list with SKUs
- Accurate current stock counts
Stores selling on multiple channels simultaneously frequently oversell because each platform counts stock separately. Seller Pao syncs inventory across all channels in real time to prevent this from the start.
- 1
Add products and assign SKUs
Go to Products and click Add Product. Enter the product name, price, and an SKU, which is the unique identifier for each product. For multiple products, import from Excel via Import Products: download the template, fill it in, and upload it back.
Screenshot: Add products and assign SKUs - 2
Enter your starting stock counts
After adding products, go to each item and click Edit Stock. Enter the actual quantity you currently have in your warehouse. This figure is the starting point the system uses to sync across all channels. If a product has variants (color, size), enter stock per variant.
Screenshot: Enter your starting stock counts - 3
Map Seller Pao products to each marketplace listing
Go to Product Mapping. The system pulls listings from Shopee, Lazada, and TikTok. Match each channel listing to the corresponding Seller Pao SKU. For example, the red shirt size M on Shopee maps to SKU SP-RED-M in the system. Do this once; the system remembers and syncs automatically.
Screenshot: Map Seller Pao products to each marketplace listing - 4
Enable Auto-Sync
Go to Settings and select Inventory Management. Toggle on Auto-Sync Stock. The system will update stock counts on every connected channel instantly whenever an order is received from any channel. One sale on Shopee reduces stock on Lazada, TikTok, and Facebook simultaneously.
Screenshot: Enable Auto-Sync - 5
Set Safety Stock to prevent running out
On each product, click Set Safety Stock. Define the minimum quantity you want to keep on hand, for example 5 units. When stock drops to 5, the system sends an alert and can automatically close orders on certain channels to protect that buffer.
Screenshot: Set Safety Stock to prevent running out - 6
Enable low-stock notifications
Go to Settings and select Notifications. Enable Low Stock Alert. Choose email, LINE, or Push Notification delivery. Set the quantity threshold that triggers the alert per product. This gives you time to reorder before stock runs out.
Screenshot: Enable low-stock notifications - 7
Review the daily stock report
Go to Reports and select Inventory Report. You will see a full picture of every product, what is selling fast and what is sitting. Export to Excel to share with your procurement team or to run deeper analysis. Checking this every morning makes restocking decisions much more accurate.
Screenshot: Review the daily stock report
Pro Tips
- 1
Complete product mapping for all items before enabling Auto-Sync, or unmapped products will not sync.
- 2
If stock is wrong due to a return, adjust it manually via Adjust Stock. Do not update the marketplace directly.
- 3
Use the AI Stock Forecast feature to see which products are projected to run out and when.