Every Chat Channel In One Screen
Facebook Messenger, LINE OA, TikTok Shop, Shopee Chat, Lazada Chat all conversations in one inbox. Respond faster, assign to team members, and see order history without switching apps.
Seller Pao Unified Chat consolidates messages from Facebook Messenger, LINE Official Account, TikTok Shop Chat, Shopee Chat, and Lazada Chat into a single dashboard. Teams reply from one interface with full customer order history visible alongside each conversation. Assign chats to specific team members, tag customers, and activate AI chatbot for after-hours coverage all from the same system. Pricing starts at 590 THB/month.
Problems for Stores Selling Across Multiple Channels
Constant app switching
Open Facebook. Switch to LINE. Check TikTok. Back to Shopee. Then Lazada. Switching apps to check messages takes more time than actually responding to customers.
Messages missed on some channels
A customer messages on Shopee Chat while your team is focused on Facebook. By the time you check Shopee, the customer has moved on. Missed chats mean missed revenue, every day.
The same customer messages from multiple channels
One customer contacts you on both Facebook and LINE simultaneously. Two team members reply with different answers. It looks unprofessional and creates duplicate work.
Seller Pao Unified Chat Capabilities
One Inbox, Every Channel
Facebook Messenger, LINE OA, TikTok Shop, Shopee Chat, and Lazada Chat all messages in one view. See everything at once. Miss nothing from anywhere.
Instant Customer Order History
When a customer messages, the system displays their full order history alongside the chat. See immediately what they've bought, what's in transit, and what's pending without searching separately.
Assign Chats to Team Members
Assign specific conversations to designated team members, tag customers by type, mark urgency levels. The team works together without duplication or confusion about who handles what.
Create Orders Directly from Chat
When a customer orders through chat, create the order from within the chat window. No need to switch to the orders screen fewer steps, faster fulfillment.
3 Steps to Set Up Unified Chat
Connect all your chat channels
Connect Facebook Page, LINE OA, TikTok Shop, Shopee, and Lazada in the Seller Pao Settings. Each channel connects in a few clicks.
Set up your team
Add team members, assign channel access permissions, and configure AI chatbot for automated replies outside business hours.
Reply from one screen
Every message from every channel arrives in one inbox. Reply, check orders, create orders, add tags, and assign to teammates all from the same view.