Unified Inbox

Every Chat Channel In One Screen

Facebook Messenger, LINE OA, TikTok Shop, Shopee Chat, Lazada Chat all conversations in one inbox. Respond faster, assign to team members, and see order history without switching apps.

Seller Pao Unified Chat consolidates messages from Facebook Messenger, LINE Official Account, TikTok Shop Chat, Shopee Chat, and Lazada Chat into a single dashboard. Teams reply from one interface with full customer order history visible alongside each conversation. Assign chats to specific team members, tag customers, and activate AI chatbot for after-hours coverage all from the same system. Pricing starts from 590 THB/month.

Problems for Stores Selling Across Multiple Channels

Constant app switching

Open Facebook. Switch to LINE. Check TikTok. Back to Shopee. Then Lazada. Switching apps to check messages takes more time than actually responding to customers.

Messages missed on some channels

A customer messages on Shopee Chat while your team is focused on Facebook. By the time you check Shopee, the customer has moved on. Missed chats mean missed revenue, every day.

The same customer messages from multiple channels

One customer contacts you on both Facebook and LINE simultaneously. Two team members reply with different answers. It looks unprofessional and creates duplicate work.

Seller Pao Unified Chat Capabilities

One Inbox, Every Channel

Facebook Messenger, LINE OA, TikTok Shop, Shopee Chat, and Lazada Chat all messages in one view. See everything at once. Miss nothing from anywhere.

Instant Customer Order History

When a customer messages, the system displays their full order history alongside the chat. See immediately what they've bought, what's in transit, and what's pending without searching separately.

Assign Chats to Team Members

Assign specific conversations to designated team members, tag customers by type, mark urgency levels. The team works together without duplication or confusion about who handles what.

Create Orders Directly from Chat

When a customer orders through chat, create the order from within the chat window. No need to switch to the orders screen fewer steps, faster fulfillment.

3 Steps to Set Up Unified Chat

Connect all your chat channels

Connect Facebook Page, LINE OA, TikTok Shop, Shopee, and Lazada in the Seller Pao Settings. Each channel connects in a few clicks.

Set up your team

Add team members, assign channel access permissions, and configure AI chatbot for automated replies outside business hours.

Reply from one screen

Every message from every channel arrives in one inbox. Reply, check orders, create orders, add tags, and assign to teammates all from the same view.

FAQ Unified Chat

How many chat channels does Seller Pao support?

Facebook Messenger, LINE Official Account, TikTok Shop Chat, Shopee Chat, and Lazada Chat all in one inbox. Additional channels are added on an ongoing basis.

Can multiple team members use Unified Chat at the same time?

Yes. All team members access the same inbox simultaneously. Assign chats to individuals, see who is currently handling which conversation, and prevent duplicate replies.

How long is chat history stored?

The system stores full chat and order history for all customers. Searchable history depth depends on your plan. Useful for stores that manage long-term customer relationships.

Can I use Unified Chat with the AI chatbot at the same time?

They work together by design. The AI handles routine questions automatically. When a conversation requires human input, the AI transfers it to the team inbox with complete conversation history attached.

What is the pricing for teams with multiple members?

Growth plans starting from 590 THB/month support 5 users. Pro plans starting from 1,490 THB/month support unlimited users. Larger teams can contact the team for Enterprise pricing.

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No Missed Messages. No More App Switching.

Try Seller Pao free. Connect all your chat channels immediately.